Something not working, or just a question? Write to us — a real person reads every message, usually within two working days.
It helps if you mention your iPhone model, your iOS version, and the app version from Settings → About.
Tap the big button on the Home screen once, each time you feel a kick. There is no timer to start or stop. If you tap by mistake, use Undo last kick underneath the button.
Kicks that happen close together are grouped into one session automatically. A gap longer than your session setting starts a new one. Change it in Settings → Sessions → New session after; your whole history re-groups instantly, and nothing is lost.
Add a birth date to each baby in Settings → Babies. The app then counts wake-ups instead of kicks, and every entry you made before the birth stays exactly where it is.
Open Settings → Unlock full history and tap Restore purchases. Make sure you are signed in to the same Apple Account you bought with. If it still does not appear, email us and we will sort it out.
Hands-free recording — Siri, the Action Button, Shortcuts, widgets and watch complications — is part of BabyAwake Premium. The free version records by tapping in the app.
On your iPhone, open Settings → tap your name → Subscriptions → BabyAwake, and cancel there. Cancelling stops the next payment and never deletes anything: your entries stay, and older stats unlock again if you ever subscribe later.
No. BabyAwake works fully offline and an account is entirely optional. Signing in only adds backup and keeps your devices in step.
Open your profile from the Home screen. Export data writes everything to a JSON file you keep. Delete account removes all synced data from our server immediately and clears this phone. Without an account, deleting the app removes everything.
English, Nederlands, Deutsch, Español and Français. You can pick one in Settings → Language, independently of your phone’s language.
No. It is a counting aid. It does not diagnose anything and cannot tell you whether your baby is well. If you notice reduced movement, or something simply feels off, contact your midwife or doctor straight away — please do not wait, and please do not let an app reassure you.